FAQ

What is the current production time?

 

How do I create a custom order?

We absolutely love doing custom items for our customers. If you have a vision, send us a message. We'll work with you to create the design and will set up a custom listing for you to purchase.

I tracked my package & it says "delivered" but I never received it. What should I do?

All of our packages are shipped USPS, UPS, FEDEX, or DHL and we do not automatically ship with insurance. If your package shows delivered but you did not receive it please contact the company responsible for delivery immediately to file a claim. Since we are not the ones actually delivering the order we cannot be responsible for lost, stolen, or misplaced packages. We will not reship or refund these lost, stolen, or misplaced orders unless you have purchased insurance for your package. Please order with caution -- if you wish to add insurance to your order please contact us for a quote.

Do you accept returns and/or exchanges?

All items are made-to-order and permanently engraved/customized. Therefore, we do not accept returns or exchanges. However, if we made an error on your order, please contact us immediately, and we will replace the item(s) at no cost to you.

Do you accept order cancellations?

We gladly accept cancellations.

A cancellation request must be received within 24 hours of purchase.

What is your refund policy?

We want our customers to be 100% happy with their purchases. Please contact us immediately if there are any issues. We will work with each customer to resolve any issues and answer questions. Refunds may be given on a case by case basis, if an error was made on our end. Please be sure to read our current production and shipping times, as there will be no refunds given to customers who haven't read them prior to purchasing.

Press?

We love to see our products featured on blogs and in print. We truly appreciate your interest! We offer samples of our work for larger print publications. For articles & photo shoots, please send us a message with your requests. Please send us a link to the published article or send a hard copy of any use of our products & images.